Excellent insight and list. For the past 50 years I have been doing analytics without borders, for 37 years with IBM. I have been a member of INFORMS for most of those years. This community refers to communication as a critical soft skill. When we do an applied project in analytics, we have customers who we have to successfully communica…
Excellent insight and list. For the past 50 years I have been doing analytics without borders, for 37 years with IBM. I have been a member of INFORMS for most of those years. This community refers to communication as a critical soft skill. When we do an applied project in analytics, we have customers who we have to successfully communicate with - the approach - I am the expert just believe me is a one way tickets out the door. I would listen to public health officials and cringe when they conveyed that attitude in communication - especially given the uncertainty of the knowledge we had. Once arrogance is conveyed, trust is lost the first time a mistake is made. With all respect, these are rookie mistakes in the private sector. It isn't just training in how to communicate, it is developing a humbleness on what one doesn't know - which isn't part of the culture. The phrase follow the "data and the science" backed everyone into a corner. Regular people still remember the recommendation to handle packages with gloves and wash your groceries.
Excellent insight and list. For the past 50 years I have been doing analytics without borders, for 37 years with IBM. I have been a member of INFORMS for most of those years. This community refers to communication as a critical soft skill. When we do an applied project in analytics, we have customers who we have to successfully communicate with - the approach - I am the expert just believe me is a one way tickets out the door. I would listen to public health officials and cringe when they conveyed that attitude in communication - especially given the uncertainty of the knowledge we had. Once arrogance is conveyed, trust is lost the first time a mistake is made. With all respect, these are rookie mistakes in the private sector. It isn't just training in how to communicate, it is developing a humbleness on what one doesn't know - which isn't part of the culture. The phrase follow the "data and the science" backed everyone into a corner. Regular people still remember the recommendation to handle packages with gloves and wash your groceries.